Help, I Can't Log into My Account
Reasons Why you Can't Log in
1) Entering Incorrect Password or Username
The most common reason that people trouble logging in, is because they are using an incorrect password or username.
Username Tips:
When you signed up you may have used your email address as your username or you may have selected something different to use as your username. Try using your email address first (you may want to try typing it in twice, in case you entered it in incorrectly the first time). If that doesn't work, and you can't remember your username or account email, you can contact our Help Desk (see "Contact" link on this page to reach us directly).
2) Account has expired due to not receiving payment.
Another common reason is that your account may have expired due to our system not receiving your payment. If your credit card has expired, you can update it using by clicking on the "payments" button in the example photos above. If you need help we have the full instructions to walk you through that HERE.
3) There may be a glitch in the system that we need to take a look at.
If those first 2 reasons do not apply to you, then please email our Help Desk using the button below so that we can troubleshoot for you! (Click GET HELP at the top of your screen, and choose Contact Us from the drop down to send us a direct message)
***Forgot your password & need to reset it?***
For security purposes, please note that we do not have access to member passwords. If you forget a password, you will reset it by providing the email associated with your account. Go to https://members.thegraphicsfairy.com/login/ and hit the gold "Forgot Password" button. Type your email and click the "Request Password Reset" button. You will receive instructions via email.
In this short video, Karen demonstrates where to log in to the site and where you can request a forgotten password.
***You will receive a password reset email in your email inbox. If you don't see it, then make sure you check your Spam Folder as it may be there! If you try multiple resets & aren't getting emails or don't remember your account username or email, please message the help desk (choose GET HELP at the top of the screen then select Contact Us from the drop down menu).
***Already logged in, but would like to change your password?***
Once logged in, go to your Account page, and you may change your contact information and password at any time.
If you ARE already logged in to the site, click the Welcome drop down, and go to Account.
The log in page has links to change account information, your password, or subscription & payment information.
If you scroll down to the bottom of the account page, you can change your password. NOTE: If you updated any fields on the Account page, be sure to hit ‘SAVE PROFILE’ to apply any changes made to your account data.
At the very bottom of the Account Page, click the link "Change Password". You will receive a password reset email in your email inbox. If you don't see it, then make sure you check your Spam Folder as it may be there!